Field Tech Emirati Talent

Role Overview

This role sits within the IT Operations function and is responsible for delivering onsite technical support across M42 facilities. The position ensures smooth day-to-day operation of end-user technology, including desktops, laptops, printers, telephony, network connectivity, and business applications. This role acts as a key point of contact for users, providing timely issue resolution, system setup, maintenance, and escalation support while maintaining high service standards in a fast-paced healthcare environment.

Responsibilities

• Provide onsite technical support across multiple M42 locations for end-user devices and IT systems.
• Diagnose and resolve hardware, software, network, and peripheral issues including printers, scanners, telephones, and mobile devices.
• Install, configure, test, and maintain desktops, laptops, workstations, and related software.
• Support Microsoft 365, Outlook, Active Directory, Windows OS, Mac OS, and Citrix environments.
• Log, track, and resolve incidents and service requests through IT ticketing systems such as ServiceNow, JIRA, or ManageEngine.
• Maintain accurate asset inventory records, stockroom management, and service documentation.
• Collaborate with L2/L3 teams, vendors, and project teams to elevate and resolve complex issues.
• Ensure compliance with IT security policies, SLA requirements, and operational standards.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or equivalent qualification.
• Minimum 3-5 years of hands on IT support / field support experience in a complex environment.
• Strong troubleshooting experience with Windows OS, Mac OS, Microsoft 365, Outlook, and Active Directory.
• Experience with ITSM / ticketing tools such as ServiceNow, JIRA, or ManageEngine.
• Good knowledge of networking fundamentals, Wi Fi setup, structured cabling, and hardware support.