Field Technician IT Support / End use support

· Provide on-site and remote support for desktops, laptops, printers, and peripherals.

· Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).

· Install, configure, and upgrade end-user hardware and software as per IT policies.

· Manage user accounts, access rights, and group policies in Active Directory.

· Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.

· Coordinate with vendors for hardware repairs or replacements.

· Log incidents and service requests accurately in the ITSM tool and follow through to resolution.

· Assist with onboarding/offboarding activities (device setup, profile configurations).

· Participate in IT asset inventory, audits, and compliance reporting.

· Maintain documentation, FAQs, and user guides for common issues.