Financial Aid Manager

Description

Title: Financial Aid Manager

Position Number: 0080975

Hiring Unit: Student Affairs – Financial Aid Office

Location: Kahului, Maui

Date Posted: March 09, 2026

Closing Date: March 23, 2026

Salary: Salary schedules and placement information

Additional Salary Information: Pay Band B: Minimum $5,434/month

Full Time/Part Time: Full Time

Temporary/Permanent: Permanent

Funding: General

Other Conditions:

This is NOT a remote position – the job requires in-person work.

This position holds senior administrative responsibility for leading, guiding, and ensuring accountability for programs, services, and activities that support student in achieving their educational goals through financial aid resources.

Duties and Responsibilities:

(NOTE:** denotes Essential Functions)

**SERVICE ADMINISTRATION & ENROLLMENT PROGRAMS

Collaborates with stakeholders to create, implement, and evaluate a variety of strategies, services, programs, and activities directed toward helping students address financial issues and needs that impede enrollment and educational goal attainment.

Plans, administers, and evaluates financial aid programs to ensure adherence to laws, regulations, policies, and guidelines of the federal government, state government, and the University.

Crafts, implements, and evaluates processes and procedures to ensure accuracy and efficiency of service, as well as submitting annual fiscal and other programmatic reports as required by federal, state, or University requests.

Monitors student financial aid histories and assesses the impact of past aid on student eligibility to receive future aid, ensuring student compliance with satisfactory academic progress as specified by federal government, state government, and University policies.

Promulgates, implements, and evaluates financial aid criteria, processes, and procedures affecting the financial needs of the student applicant pool, setting priorities within the applicant pool, and responding with aid awards to the extent possible.

Reviews and evaluates policies and practices to ensure the equitable administration of aid to all qualified students, aligning verification reviews, award revisions, and loan originations with federal, state, and institutional requirements.

Oversees institutional responses to inquiries promptly, face-to-face, in writing, via email, phone, and other media.

Evaluates and decides on individual situations requiring special consideration, offering guidance and leadership in matters related to satisfactory academic progress, complete withdrawals, R2T4, budgeting, loan repayment, exits, and defaults.

**ADMINISTRATIVE SERVICES

Manages and directs facilities, services, and operations related to federal, state, and institutional aid, and private scholarships.

Provides oversight and direction for the recruitment, selection, training, supervision, and evaluation of all professional and administrative financial aid employees, including interns, practicum students, and student assistants.

Establishes, promotes, and sustains a culture of positive customer service to assist students and their families in applying and using financial aid resources to meet students’ educational goals.

Exercises budgetary direction and accountability for delegated accounts.

Develops, implements, interprets, and revises, as needed, appropriate policies, procedures, and operational manuals governing assigned programs, facilities, and services, directing others in reviewing and evaluating such policies and procedures.

Collaborates with others in the concept, design, development, and production of all outreach materials, informational brochures, literature, and other social media used for student financial aid, services, and literacy.

OTHER

Provides management skills and knowledge to include serving in the absence of a supervisor.

Assumes other related duties as assigned.

Minimum Qualifications

Education and Professional Work Experience

• Possession of a baccalaureate degree in Business Administration, Management, Social Sciences, Education, or a related field and five (5) years of progressively responsible professional experience with responsibilities for providing Educational Services or assistance to students, in the areas of but not limited to student Financial Aid Administration, Student Support Services, Student Affairs Administration, or Administrative Support or related work experience, including supervisory experience; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.

Knowledge, Skills, and Abilities

• Considerable working knowledge of principles, practices, and techniques in the area of student financial aid, student support services, and student affairs administration as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles, and methodologies.
• Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations, theories, and systems associated with student financial aid, student support services, or student affairs administration.
• Demonstrated ability to resolve wide-ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative, and timely manner.
• Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally, and by preparing reports and other materials.
• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
• Demonstrated ability to operate a personal computer and apply word processing software.
• Demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.

Supplemental Minimum Qualifications:

• Considerable knowledge of organizational processes as applied to the management and analysis of operations, services, facilities, and programs.
• Demonstrated ability to facilitate groups towards collaborative problem-solving.
• Ability to interpret and apply legal and policy provisions to situations consistently.
• Ability to work outside normally scheduled business hours, including evenings and/or weekends as necessitated by branch requirements.
• Ability to apply analytical approaches, especially in data extrapolation, review, and analysis, to discern trends and to develop strategies to address such trends and concerns.
• Demonstrated ability to work effectively with multicultural populations.
• One year of supervisory experience in enrollment services or student affairs.

Desirable Qualifications:

• Five (5) years of professional experience with responsibilities in higher education, delivering financial aid services.
• Two years of supervisory experience in enrollment services or student affairs.
• Significant experience working with non-traditional students and minority populations.
• Significant experience with student information systems in higher education.
• Skilled in team-building and developing collaborative partnerships.
• Master’s degree in business administration, educational administration, or public administration.
• The ability to apply knowledge of Native Hawaiian culture to effectively collaborate with multicultural groups and individuals from diverse academic, cultural, and socioeconomic backgrounds.

Inquiries:

Name: UH Maui College, Human Resources

Phone:808-984-3381

Email:mauihr@hawaii.edu

INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED

To Apply: . In addition to the Application, applicants must attach the following:

• A one- to two-page statement outlining ways in which you meet the minimum and desirable qualifications;
• Official graduate and undergraduate transcript(s) showing degree and coursework to date appropriate to the position (copies of official transcripts are acceptable; however, original official transcripts will be required at the time of hire.) Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. The expense of the evaluation shall be borne by the applicant.

• Academic record/grade summaries will NOT be accepted.
• Diplomas and copies will NOT be accepted.

• Resume
• Three (3) professional references with contact information (including email addresses)
• Optional letters of recommendation.

Incomplete applications will NOT be considered. NOTE:

• The application will be incomplete if materials are unreadable, illegible, password-protected, missing, or corrupted; therefore, late or incomplete applications will not be considered. All requested documents/information become the property of Maui College and will not be returned.
• Please do not include any self-identifying photos and redact any references to confidential information on submitted documents (social security number, date of birth, etc.).
• If multiple applications are received from the same applicant, only the last application submitted will be reviewed.
• Separate documents and application materials must be submitted for each position.

If you have not applied for a position before using NEOGOV, you will need to create an account.

EEO, Clery Act, ADA