Financial Counsellor (FOR HOSPITAL PATIENTS)

Female candidates should be graduates and versatile in communication. Multilingual will be given preference. However, strong communication in English language is a MUST. System handling knowledge and should have hands-on exp in Financial counselling in Hospitals.

Other allied candidates, PLEASE DO NOT APPLY. IT WILL NOT BE CONSIDERED.

The main functions or job description of the desired employee is as follows:-

Job Title: Financial Counsellor

Department: Front Office / Patient Services
Reports To: Front Office Manager /

Job Descriptions (Key Responsibilities):

• Patient Financial Counseling
• Counsel patients and their families on estimated costs for surgeries, Cathlab procedures, and other treatments, considering various payment modes like cash, insurance, CGHS, and ECHS.
• Admission & Procedure Cost Estimation
• Provide detailed and accurate cost estimates for planned procedures, surgeries, or investigations, including any ancillary charges, room rent, and consumables.
• Explaining Insurance/Credit Schemes
• Assist patients in understanding their insurance coverage, policy limitations, exclusions, and the process of claim approvals and reimbursements.
• Government Schemes Advisory
• Educate and guide eligible patients on government-supported schemes like CGHS, ECHS, Ayushman Bharat, etc., including necessary documentation and approvals.
• Pre-Admission Coordination
• Coordinate with treating doctors and admission desk to inform patients about admission dates, pre-admission formalities, and financial requirements (advance deposits, document submission, etc.).
• Communication & Documentation
• Maintain clear, empathetic, and professional communication with patients and their families, ensuring all financial discussions are well-documented and acknowledged.
• Facility & Package Information Sharing
• Inform patients about hospital facilities, available room categories, surgical packages, and inclusions/exclusions, to support informed decision-making.
• Approval & Authorization Follow-up
• Liaise with TPA (Third Party Administrator) teams, CGHS/ECHS desks, or insurance departments to follow up on approvals, re-authorizations, and final bill settlement.
• Financial Record Maintenance
• Maintain and update records of patient financial counseling, estimated vs. actual billing, and track payment progress (especially for long-stay or complex cases).
• Support During Discharge Process
• Assist in smoothing the discharge process by ensuring all financial aspects (billing, payment, insurance approvals) are addressed in advance to avoid delays.

Job Type: Full-time

Pay: ₹20,000.00 - ₹22,500.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person