Fine jewelry lead

Overview
Join our dynamic team as a Fine Jewelry Lead, where your passion for exquisite craftsmanship and exceptional customer service will shine. In this pivotal role, you will oversee the daily operations of our fine jewelry department, ensuring an elevated shopping experience for our clients while managing inventory, merchandising, and team leadership. Your expertise will drive sales growth, foster a welcoming environment, and uphold the highest standards of product knowledge and store presentation. This is an exciting opportunity to lead with energy, enthusiasm, and a keen eye for detail in a vibrant retail setting.

Responsibilities

• Lead and motivate the fine jewelry team to achieve sales targets through effective coaching, training, and development.
• Manage inventory control, including purchasing, stock replenishment, and merchandising to maximize visual appeal and product availability.
• Oversee all aspects of store operations such as cash handling, POS transactions, and cashiering to ensure accuracy and efficiency.
• Conduct employee orientation sessions, interviews, and ongoing training to build a knowledgeable and customer-focused team.
• Implement sales strategies by leveraging retail math skills, pricing techniques, and marketing initiatives to enhance store performance.
• Maintain excellent customer service standards by addressing client inquiries with professionalism and personalized attention.
• Supervise shift management duties including scheduling, supervising staff performance, and ensuring compliance with company policies.
• Utilize strong communication skills to coordinate with vendors, manage purchasing processes, and oversee jewelry repairs or special orders.
• Uphold organizational standards by managing payroll records, bookkeeping tasks, and administrative responsibilities efficiently.
• Foster a positive work environment through leadership in employee orientation, team management, and conflict resolution.

Skills

• Proven experience in retail management or supervisory roles within jewelry or luxury retail environments.
• Strong negotiation skills combined with excellent communication abilities to engage clients and negotiate sales effectively.
• Multilingual or bilingual capabilities are highly desirable to serve diverse clientele effectively.
• Extensive knowledge of inventory management systems (POS), merchandising techniques, pricing strategies, and retail math.
• Demonstrated leadership in recruiting, training & development, employee orientation, and supervising teams.
• Skilled in cash handling procedures, payroll processing, bookkeeping practices, and store administrative tasks.
• Exceptional organizational skills with the ability to manage multiple priorities such as stock control, marketing initiatives, and customer service standards.
• Experience in marketing strategies specific to jewelry retail including visual merchandising and promotional campaigns.
• Strong interpersonal skills for customer service excellence and building lasting client relationships.
• Ability to adapt quickly in a fast-paced environment while maintaining attention to detail in all aspects of store operations. Embark on a rewarding career where your expertise will elevate our fine jewelry department’s success! We are committed to supporting your growth through comprehensive training programs and leadership development opportunities—helping you shine as part of our vibrant retail family!

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Work Location: In person