Fitness Membership Growth & Retention Specialist

Drive new member growth and retention by managing the full sales cycle, engaging leads effectively, and converting them into active members.

Key Responsibilities:

Acquisition

• Understand and work toward volume and financial targets.
• Manage the lead pipeline: calling, cleaning, qualifying, and advancing leads.
• Monitor daily lead volume, quality, and source performance.
• Maintain a healthy sales funnel to ensure enough leads for conversions.

Retention

• Act as key account manager for an assigned customer base.
• Manage inbound/outbound calling: follow-ups, consumption issues, satisfaction checks, expiring members, and complaints.
• Schedule member consultations and recommendations with coaches.

Admin

• Prepare and present reports to the Sales Manager.
• Maintain customer profiles and update acquisition/retention forecasts.
• Track progress against targets and recommend adjustments.
• Provide daily updates on sales performance.

Qualifications:

• 5+ years working in Sales and Customer Experience roles - at least 2 years in Fitness/Wellness industry

Apply now: Job Details Page

or share with someone who would be a great fit.