Floor Manager

We're Hiring: Floor Manager – Upscale Restaurant

Are you an experienced leader in hospitality with a passion for delivering top-tier service and managing high-performing teams? The Lab Holding is looking for a dynamic and detail-oriented Floor Manager to oversee day-to-day restaurant floor operations at one of our premium F&B concepts in Dubai.

Job Summary:

As a Floor Manager, you will be responsible for leading the front-of-house team, ensuring a smooth service flow, and providing exceptional guest experiences. You will act as a key liaison between service staff, guests, and management, upholding operational excellence and brand standards at all times.

Key Responsibilities:

• Oversee daily front-of-house operations during service hours
• Supervise and support waitstaff, hosts, and bar staff to ensure exceptional service delivery
• Monitor guest satisfaction, address complaints, and ensure a memorable dining experience
• Enforce company service standards, health & safety protocols, and cleanliness procedures
• Train and mentor staff to improve performance and ensure consistency
• Manage table flow, reservations, and seating plans for optimal efficiency
• Coordinate with kitchen and bar teams to maintain service speed and quality
• Ensure POS systems and order processing are handled accurately
• Support the preparation of shift schedules and floor planning

Qualifications & Requirements:

• Previous experience as a Floor Manager or similar role in a high-volume, upscale restaurant
• Excellent leadership and team coordination skills
• Strong interpersonal and communication abilities
• Deep understanding of customer service and F&B operations
• Able to handle high-pressure environments with grace and professionalism
• Familiarity with POS systems and restaurant software
• Flexibility to work shifts, weekends, and holidays
• Arabic language is a plus (preferred)

Job Type: Full-time