Section Executive - FOH

Job description:

• Supervise day-to-day FOH operations including cash counters, customer service desks, and entrance/exit management.
• Ensure excellent customer service by guiding and supporting FOH staff.
• Manage staff scheduling, task allocation, and performance monitoring.
• Resolve customer complaints and escalations promptly and professionally.
• Monitor queuing systems, cashier efficiency, and minimize waiting times.
• Ensure compliance with company SOPs, policies, and hygiene standards.
• Coordinate with backend/store operations to ensure seamless service.
• Prepare and submit daily/weekly FOH operational reports to management.
• Train, motivate, and develop FOH staff for improved performance.

Requirements:

• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• 2–4 years of experience in retail/store operations, preferably in FOH/customer service management.
• Prior experience in handling customer-facing teams is preferred.

Job Type: Full-time

Pay: Rs60,000.00 - Rs100,000.00 per month

Work Location: In person