Floor Supervisor (Pool & Beach)

Supervises and provides exemplary guidance to the Service Staff, including Waiters, Waitresses, and Hosts/Hostesses, ensuring a Next-Level service experience.

Inspires and motivates the Team to deliver Sensational Service, fostering a Positive, Collaborative Work Environment.

Conducts regular, insightful and fair Performance Evaluations, providing constructive feedback to enhance staff Performance and Development.

Collaborates closely with the Restaurant Manager to develop and implement hand-crafted Standard Operating Procedures, elevating Service Efficiency to be First-in-Class.

Offers ongoing Coaching and Mentorship to support the professional growth and development of the Service Team.

Imparts comprehensive training to new team members on FIVE s Boundary-Breaking Service Standards, Exquisite Menus, and Standard Operating Procedures.

Extends a Warm Welcome to Guests, ensuring they receive Prompt and Personalised Service that leaves a lasting impression.

Handles Guest Inquiries, Concerns, and Complaints with the utmost professionalism and efficiency, always striving to surpass their expectations from Luxury Dining.

Anticipates Guest Needs, proactively addressing any concerns to ensure a seamless and unforgettable Dining Experience.

Maintains a visible presence in the Dining Area, engaging with Guests and promptly resolving any Service-Related Concerns.

Organises and meticulously schedules FIVER Shifts, ensuring Efficient Coverage for all Restaurant Operations.

Ensures seamless Day-To-Day Operations of the Restaurant, adhering to established Service Standards and following FIVE s industry-leading Health and Safety Regulations.

Oversees and meticulously maintains the FIVE-Star Cleanliness and Organisation of the restaurant, including Dining Areas, Service Stations, and Back-Of-House Areas.

Coordinates seamlessly with the Culinary Team to ensure the Timely and Aesthetic delivery of Food and Beverages, maintaining FIVE-Styled Quality and Presentation Standards.

Monitors and controls Inventory Levels, ensuring Supplies are available to meet guest demand while Minimising Waste.

Promotes visionary Upselling and Suggestive Selling Techniques amongst the service staff, intelligently Maximising Revenue Opportunities.

Assists in creating and executing bold and disruptive Promotional Activities, Special Events, and Themed Nights, growing restaurant revenue.

Stays at the forefront of Industry Trends, new Menu Items, and Beverage Offerings, effectively training FIVE Tribe Members and enhancing their Product Knowledge.

Conducts thoughtfully curated training sessions on Service Techniques, Customer Service, and Upselling Strategies, ensuring a continuous improvement in staff performance.