FM Planning Manager

Responsibilities:

The FM Planning Manager is responsible for the strategic planning, scheduling, and performance management of facilities management services delivered by third-party providers. This role ensures that all FM activities align with the organization's objectives, maximizing service efficiency, cost-effectiveness, and compliance with SLAs. The role requires strong stakeholder engagement, contractor management, and data-driven decision-making to maintain high operational standards.

Additionally responsible for:

1. Develop and implement the facilities management strategy, ensuring alignment with the organization’s objectives.
2. Oversee planned, reactive, and compliance-driven maintenance activities, ensuring optimal service delivery.
3. Support asset lifecycle planning to improve long-term operational efficiency and cost management.
4. Drive continuous improvement initiatives, ensuring best practices in FM planning, sustainability, and cost optimization.
5. Manage and oversee FM service providers, ensuring contracts are delivered in line with SLAs, KPIs, and financial constraints.
6. Monitor contractor performance, identifying risks and areas for improvement.
7. Conduct regular performance reviews, audits, and service validation against agreed KPIs.
8. Work closely with procurement teams to review FM contracts, tender processes, and supplier agreements.
9. Act as the key interface between the client organization, FM service providers, and internal stakeholders.
10. Liaise with senior management, departmental heads, and end-users to ensure FM services meet business needs.
11. Ensure effective communication between service providers and internal teams to minimize service disruptions.
12. Develop and maintain strong relationships with suppliers, ensuring best value for money and high service standards.
13. Ensure that all FM services adhere to statutory and regulatory requirements (e.g., Health & Safety, Fire Safety, Building Regulations).
14. Oversee compliance reporting, audits, and risk assessments.
15. Ensure robust business continuity and contingency planning to mitigate service failures.
16. Monitor HSE (Health, Safety, and Environmental) compliance and drive ESG (Environmental, Social, and Governance) initiatives.
17. Utilize CAFM system (Maximo) and other FM technology platforms for service tracking, reporting, and planning.
18. Monitor FM spend, budgeting, and cost controls, identifying opportunities for savings.
19. Generate data-driven insights, preparing reports for senior leadership on FM performance, service trends, and strategic recommendations.
20. Develop and track KPIs and benchmarking metrics to assess service effectiveness.
21. Align FM operations with corporate sustainability goals, driving initiatives for energy efficiency, waste reduction, and carbon footprint minimization.
22. Prepare regular reports for senior management, highlighting areas for improvement and cost-saving opportunities.
23. Ensure all health, safety, and environmental regulations (ISO 45001, ISO 14001, and ISO 50001) are adhered to.
24. Develop and implement risk mitigation plans to minimize operational disruptions.
25. Conduct regular reviews and meetings with key stakeholders to align facilities planning with business needs.
26. Collaborate with construction teams to ensure seamless building handovers.

Implementing and monitoring Performance Management Systems for all Service Providers.