Food and Beverage Associate

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

Job Summary

Join Farah’s vibrant Food and Beverage team and become the heart of unforgettable dining experiences, where your warmth and expertise turn every meal into a memorable moment. You’ll greet guests with genuine hospitality, expertly guide them through menu choices, and ensure every detail—from upselling drinks and sides to maintaining pristine cleanliness—reflects Farah’s commitment to excellence. With a keen eye for service, you’ll handle orders seamlessly, resolve concerns with grace, and uphold the highest standards in safety, hygiene, and cash handling while contributing to revenue growth. The ideal candidate thrives on connecting with people, brings at least one year of F&B experience, and excels in teamwork, communication, and a proactive attitude, with food safety certification and a passion for learning. Expect a dynamic environment where your efforts directly shape guest satisfaction, team collaboration, and the success of our leisure facility, all while growing your skills through continuous training and a culture that values your contributions.

Responsibilities

• Deliver the dining experience by providing information to help food and beverage selection
• Present ordered choices ensuring a clean and safe environment
• Adhere to all company standards including mission statements, values and standard operating procedures related to job description
• Display an open body posture, helpful and cheerful attitude while communicating effectively with guests and colleagues
• Comply with company grooming standards and dress codes at all times
• Represent and promote Farah Experiences in a positive manner to maintain a professional brand image
• Help achieve Department and Company objectives, action plans and key performance indicators
• Enforce and adhere to all UAE laws, Health, Safety & Environmental policies, industry and company rules and regulations
• Report any safety concerns or incidents to management to minimize risk and maintain a clean safe and hygienic environment
• Engage each guest as a unique individual and listen attentively to their requests
• Adhere to all emergency procedures ensuring guest safety and participate in emergency drills and evacuations
• Greet guests as they arrive in accordance with standard operating procedures
• Answer questions regarding the menu and make suggestions regarding food choices by menu location
• Upsell drinks before meals, side orders that complement the main dishes, and suggest non-alcoholic or alcoholic beverages including wine
• Relay food orders to the kitchen and serve courses within sequence as specified by local standard operating procedure
• Conduct all restaurant opening and closing procedures according to pre-set standard operating procedures
• Utilize correct serving techniques for all types of food and beverages offered on the menu
• Introduce the waiter/waitress to guests when designated as a host
• Deal with guest complaints courteously, efficiently and according to company policy and apply guest recovery solutions
• Service tables in the restaurant area ensuring a clean and presentable environment for guests
• Ensure condiment stands are kept fully stocked and replenished as required
• Clean regularly equipment, machinery and dispensers in accordance with outlet checklists and standard operating procedures
• Sweep/mop floors in the outlet as required in accordance with standard operating procedures
• Collect stock from the Warehouse and deliver to the outlet as required by team leader, supervisor or manager
• Actively interact with guests and encourage them to view the restaurant menu with offers or promotions
• Seat guests at the table and provide them with a menu and information about the style of service
• Manage the waiting list should the restaurant become full to capacity
• Maintain a safe and clean working environment by complying with company rules and HACCP procedures
• Attend and pass all legally required food safety courses such as Essential Food Safety Training
• Manage lost & found items adhering to company’s lost & found policy
• Uphold integrity by adhering to proper wristbands handling, cash handling and point of sales procedures
• Operate cash register (POS System) in accordance with Standard Operating Procedures
• Keep the register area neat and stocked with necessary supplies as set out in the standard operating procedures
• Be responsible for the cash float throughout the shift and ensure it balances correctly at the conclusion of the shift
• Remit the daily sales to cash control as set out in the standard operating procedures
• Adhere to company’s overage & shortage policy as set out in the standard operating procedures
• Use machinery, equipment or dangerous substances in accordance with training and instruction received
• Assist in other areas of the outlet such as cleaning-up, shelf stocking, or keeping items displayed in an orderly manner
• Participate fully in all training and continual assessment projects held by the food and beverage department
• Perform any additional tasks or duties assigned by the management team
  
  

Qualifications

• High School Diploma
• Minimum 1 year food and beverage experience
• Minimum 2 years food and beverage experience
• Create Smiles
• Share What You Know
• Deliver Excellence
• Work as One