Food and Beverage Officer (Teslam)

Job Purpose

To coordinate all food and beverage services at BNPP Site facilities under teslam scope and area of responsibilities. Ensure provision of high quality, sufficient amount and range of food and beverages across all facilities.

Key Activities, Responsibility & Accountability

Food and Beverage Planning
Responsibilities and Accountabilities:

• Review and approve Plans for food and beverages menus in line with requirements, expectations and preferences of site-based employees; Coordinate with stakeholders and end users, review service quality.
• Ensure wide range of food and beverages selection available at all the time.
• Ensure sufficient stock of food provision; monitor actual consumption and plan cost optimization for new orders.
• Manage catering service provider performance.

Catering Facilities Management
Responsibilities and Accountabilities:

• Conduct physical checking and inspections of all facilities designated for Food and Beverage supplies: restaurants, pantries, coffee stations; together with Food and Beverage Supervisor.
• Oversee Kitchen operations and address findings to Head of Hospitality and Community Management.
• Ensure all facilities set with furniture and fixtures according to agreed standards and HSE requirements.

Responsibilities & Accountabilities (contd.)

Catering Supplier Management
Responsibilities and Accountabilities:

• Review and Manage Supplier agreement monitor all deliveries compliance to agreed brands, standards, quality, frequency.
• Monitor and Report Supplier performance meet agreed KPIs and SLAs.
• Monitor Supplier performance and deliverables;

Administration and Reporting
Responsibilities and Accountabilities:

• Review and prepare monthly reports to Head, Manager & Director on catering related services, address customer feedback and complains.
• Review and Prepare reports on F&B consumptions and requirements, provide proposal plans on service delivery improvements; coordinate with F&B Supervisor.
• Continuously collect customer feedback and send to Head of Hospitality and Community Management.
• Monitor all servicing and kitchen staff training calendar and ensure no overdue trainings or certifications, report to Hospitality and Community Management Team Leader
• Conduct customer surveys and collect reports based on management directions and instructions;

Quality Assurance
Responsibilities and Accountabilities:

• Ensure all certificates are valid and renewed without delays (OSHA, Food Safety, etc)
• Ensure proper management of catering staff (servicing and kitchen) their permits, qualifications, certifications, trainings;

Health and Safety, Security, and Business Continuity
Responsibilities and Accountabilities:

• All individuals take personal responsibility for safety; follow company HSE policies, procedures and instructions; avoid complacency and continuously challenge existing conditions and activities in order to identify discrepancies that might result in error or in appropriate action; report any situation that could present a hazard; not intentionally or recklessly interfere with or misuse anything provided at the workplace in the interest of health, safety, welfare or protection or management of the environment.
• Follow all relevant Security policies, processes, procedures, and instructions to ensure security compliance in all aspects of work, by applying them on self, others, and corporate assets.
• Follow all relevant Business Continuity and Resilience requirements for compliance with, and adherence to, policies, procedures and instructions related to the effective planning for, and response to, incidents and/or business disruptions to continue critical business processes and activities with minimal adverse impact.

Excellence and Quality Management
Responsibilities and Accountabilities:

• Ensure commitment to the culture of excellence and Quality Management by implementing best practices, complying with excellence requirements in terms of policies, procedures and systems, and exceeding stakeholders’ expectations

Professional Certifications

Qualifications

Bachelor’s degree in business administration.

Experience

3 years’ experience in relevant field.