Food And Beverage/ Restaurant Supervisor

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job title: F&B Supervisor

Department: Food & Beverage

Reporting to: Assistant Restaurant Manager, Restaurant Manager

About Us

Welcome to the next generation of hospitality excellence. We're on a mission to recruit the finest in our industry - seize the opportunity to become part of this pioneering team. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration, values that guide us in creating extraordinary experiences for our guests and a thriving workplace for our team. We offer more than just a job - we provide an opportunity to shape the future of luxury hospitality.

The Role

As F&B Supervisor, your role is to serve the needs of the business, our guests and our colleagues by supporting the overall Food & Beverage operations of the property to maximize customer satisfaction, emplyee performance, and business results.

All members of the Food & Beverage Department are responsible for ensuring that visitors to the hotel are delighted by the quality, creativity and variety of our food and beverage offerings in every area of the hotel, and that F&B is regarded as a strong point of differentiation for the hotel in its local market.

At Red Sea Global Hospitality, we take great pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, and we collaborate closely to deliver unparalleled service excellence.

Key Areas of Responsibilities

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As F&B Supervisor, you will need to:

• Encourage and guarantee guest satisfaction by cultivating and sustaining a positive team environment, focusing on employee satisfaction and delivery of prompt, courteous service.
• Deliver all orders promptly and courteously, while upholding a positive image during every guest interaction and by ensuring cleanliness in guest areas.
• Ensure complete guest satisfaction by supervising the prompt and courteous delivery of all food and beverage orders in Restaurants and Room Service.
• Ensure that guests are satisfied by assisting with serving, seating, effective communication with kitchen, and by striving to speak to all guests.
• Assist in continuously motivating and training the employees.
• Open and close shift in accordance with Manager’s Checklist.
• Train, maintain and implement all Red Sea Global Hospitality Service Standards
• Perform revenue and check control procedures correctly during the shift.
• Ensure a safe and clean work environment for all employees and guests.
• Collect and utilize the necessary tools for managing shifts (i.e. schedules, floor plans, reservations, checks)
• Discover solutions to address potential issues such as call outs, last minute bookings, or any other daily challenges.
• During the shift, remain on the floor and ensure adequate coverage.
• Ensure that high quality products are being served.
• Maintain proper grooming and uniform standards.
• Plan and oversee an effective repair and maintenance program through the use of work orders, inspections, etc.
• Exercise station rotation to guarantee fair distribution of stations. Supervise daily employee relations (i.e. scheduling, time adjustments, etc.)
• Assist with employee performance as needed to guarantee guest satisfaction. Aid in establishing a successful training program for both new and existing team members.
• Encourage and promote problem solving among team members through effective training and empowerment to guarantee guest satisfaction.
• Establish effective communication with team members to earn their trust and respect through hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Red Sea Global Hospitality’s Guarantee of Fair Treatment Policy
• Identify and suggest incentive programs, fresh concepts, and operational strategies.
• Perform any additional duties as required for operational smoothness.

In Return, What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programmes.
• Daily meals on duty and uniform dry-cleaning services.
• Year-round events of social, wellness programs, charity drives, and sports activities.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.