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Food & Beverage Supervisor
JOB_REQUIREMENTS
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Employment Type
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Company Location
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Salary
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Job Qualifications
- Diploma or degree in Hospitality or Tourism Management
- Minimum 2 years of experience in luxury hotel operations.
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Strong problem-solving, administrative, and interpersonal skills
- Customer Service
- Deliver the brand promise and ensure exceptional guest service at all times
- Maintain positive guest relationships and handle inquiries/complaints professionally
- Support internal customers and foster effective cross-department communication
- Financial
- Support the Outlet Manager in achieving revenue targets
- Ensure compliance with financial policies, cash handling, and reporting standards
- Assist with inventory control and the proper care of operating equipment
- Embrace new technology that improves productivity and workflow
- Operations
- Ensure all brand standards and audit requirements are met
- Work collaboratively with other outlets and departments
- Maintain cleanliness and organization of the outlet (front and back of house)
- Have full menu knowledge and upsell effectively
- Perform cashiering functions and balance transactions accurately
- Be present on the floor during peak periods to support the team
- People Management
- Ensure grooming and punctuality standards are consistently maintained
- Support the training, coaching, and development of team members
- Encourage creativity, engagement, and adherence to company values
- Ensure compliance with safety, hygiene, and HR policies
- Additional Duties
- Attend required trainings and departmental meetings
- Uphold professional behavior and represent the hotel positively
- Stay updated on industry changes and adjust operations accordingly
- Perform any other tasks assigned by management
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