Food & Beverage Supervisor

Job Qualifications

Key Responsibilities

Customer Service
Deliver the brand promise and ensure exceptional guest service at all times
Maintain positive guest relationships and handle inquiries/complaints professionally
Support internal customers and foster effective cross-department communication
Financial
Support the Outlet Manager in achieving revenue targets
Ensure compliance with financial policies, cash handling, and reporting standards
Assist with inventory control and the proper care of operating equipment
Embrace new technology that improves productivity and workflow
Operations
Ensure all brand standards and audit requirements are met
Work collaboratively with other outlets and departments
Maintain cleanliness and organization of the outlet (front and back of house)
Have full menu knowledge and upsell effectively
Perform cashiering functions and balance transactions accurately
Be present on the floor during peak periods to support the team
People Management
Ensure grooming and punctuality standards are consistently maintained
Support the training, coaching, and development of team members
Encourage creativity, engagement, and adherence to company values
Ensure compliance with safety, hygiene, and HR policies
Additional Duties
Attend required trainings and departmental meetings
Uphold professional behavior and represent the hotel positively
Stay updated on industry changes and adjust operations accordingly
Perform any other tasks assigned by management