Food Department Manager / Duty Manager Retail M&S UAE

Food Department Manager / Duty Manager Retail M&S UAE

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Job Overview:
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Responsibilities:
The Duty Manager is responsible for overseeing daily operations, ensuring customer service excellence, efficient stock management, and compliance with company procedures and legal requirements. They lead and motivate department staff, manage store operations including openings and closings, and handle cash reconciliation.

• Team Leadership: Lead, motivate, and inspire a high-performing team to meet and exceed sales targets.
• Foster a positive and collaborative team environment, ensuring staff are motivated, engaged, and equipped with skills and knowledge.
• Conduct regular team meetings, one-on-ones, and performance reviews to provide feedback, set goals, and encourage team development.
• Ensure the team is properly trained on product knowledge, customer service standards, and store policies.

Customer Service:
Ensure all team members deliver exceptional customer service and create a positive shopping experience for every customer.

• Actively engage with customers on the sales floor to provide assistance, handle queries, and resolve any issues promptly.
• Lead by example, demonstrating best practices in customer interactions, upselling, and product recommendations.

Stock Management:
Oversee the efficient management of stock, ensuring accurate stock levels, timely replenishment, and well-organized inventory.

• Manage inventory transfers, ensuring that stock is moved and tracked appropriately across the store.
• Monitor and implement the replenishment app, ensuring stock is replenished to maintain availability on the sales floor.

Requirements:
Proven experience in retail management or a leadership role, preferably with exposure to Clothing, Food, or Cafe operations.

• Strong understanding of stock management, including inventory transfers, replenishment apps, and cyclic counts.
• Knowledge of Standard Operating Procedures (SOPs) and legal compliance in retail, especially regarding Trading Safety and health regulations.
• Excellent leadership and team management skills, capable of motivating and engaging staff.

Al-Futtaim is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, or any other characteristic protected by law.