Foreman Al-Futtaim Automotive FAMCO

Job Requisition ID: 171302

Established in the 1930s as a trading business, Al Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

We are looking for an experienced Foreman to join the Bus Division - FAMCO in the UAE. This role is responsible for leading workshop technicians, optimizing labor and resources per shift, and ensuring all bus repair and service activities are completed safely, efficiently, and to the highest quality standards. The Foreman plays a critical role in maintaining vehicle uptime, meeting contractual service levels, and supporting customer satisfaction.

What you will do

• Plan and allocate job cards to technicians based on skill set, efficiency, and workload to maximize workshop throughput
• Ensure effective utilization of workshop manpower and resources to meet operational efficiency targets
• Review parts pre-order forms (proforma) to confirm correct parts are requested and aligned with the repair requirement
• Conduct and enforce quality checks on completed jobs to minimize repeat repairs and customer complaints
• Monitor and control warranty jobs, ensuring compliance with warranty guidelines and accurate documentation
• Track technician productivity and efficiency, addressing performance gaps where requiredCoordinate with Service Advisors to ensure clear communication with customers and high satisfaction levels
• Support 24x7 operations and provide emergency breakdown support when required

Required skills to be successful

• Strong technical knowledge in bus diagnostics, repair, and maintenance
• Ability to lead, supervise, and motivate a team of technicians
• Strong planning, organizing, and workload management skills
• Analytical problem-solving ability for complex technical issues
• Effective communication skills in English (Arabic is an advantage)
• Ability to work under pressure in a high uptime, customer critical environment
• Familiarity with technical systems and workshop software

About the team

You will be part of the Bus Division workshop team at FAMCO, working closely with Workshop Supervisors, Service Advisors, and Parts teams. The team operates in a fast paced, customer driven environment, delivering critical repair and maintenance services to contracted customers with strict uptime requirements and operational support.

What equips you for the role

• Diploma or equivalent qualification in Mechanical, Automotive, or a related field
• Certified Automotive Technician qualification
• Minimum 3 years of hands on workshop repair and operations experience within an automotive dealership
• At least 2 years of experience in a supervisory or foreman level role
• Volvo Bus Corporation BKT (Bus Key Technician) certification is a strong advantage
• Valid UAE Passenger Bus driving license is an advantage
• Strong customer focus, teamwork, and result oriented mindset
• High adaptability and commitment to continuous improvement

About Al Futtaim Automotive

A major division of the UAE based Al Futtaim Group of companies, Al Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer centric approach, constantly pushing the boundaries on innovation, quality standards, and value added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom made mobility solutions by delivering nothing less than world class omni channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9,000 member strong team, with inspiring possibilities for growth, throughout the career path. This is Al Futtaim Automotive and we empower talent to move forward.