Freight Assistant

📱 About Mous

We are Mous. (Pronounced mouse, not moose.) People deserve tech and lifestyle products that are fit for purpose, perform as promised and empower them to be their best. That's why we're building the go-to brand focused squarely on delivering just that. We have consistently built our in-house expertise and spent millions in research and development on our relentless pursuit to make the best products possible.

Over the past 10 years, we have focused on pushing the performance of products

and creating engaging content to guide millions of customers to high-quality Mous products rather than making cheap products for Amazons algorithm. All with the aspiration that we can raise the standards of the industry and provide people with better products.

We're creating products that empower people to be their best, whether they're on a wild adventure or commuting through the city. No matter what your everyday life looks like you can trust our products to remove frustrations, expand your experiences and help you to live without limits.

👨‍💻 About the Role

We're excited to announce an opportunity for a Freight Assistant to be a part of our expanding logistics team! As we grow both steadily and swiftly, we're embarking on numerous new projects. For these ventures, we require an enthusiastic detail-oriented individual who thrives in a fast-paced environment, demonstrates high accountability, and consistently meets deadlines.

Please note that this role will be situated at our office in Lahore (Upper Mall), working on-site from Monday-Thursday, with Friday being an optional WFH day. The normal working hours will be 9 am – 6pm PKT, but may require some occasional flexibility due to working with stakeholders based in China, UK and US.

👋 About You

As a Freight Assistant at Mous, you'll work within our Logistics team and collaborate with our S&OP team,

New Product Development (NPD) team, Engineering team, Quality team, and Production team. You will report directly to Fadhliana (Yana), our Senior Logistics Coordinator based in our office in Dongguan, China. This is an excellent opportunity for someone eager to contribute to a fast-paced environment, playing a crucial role in driving our projects to successful completion with precision and efficiency.

🔑 Key Responsibilities:

• Administrative Support: Provide day-to-day administrative assistance to the logistics and freight department, ensuring smooth and efficient operations.
• Supply Chain Coordination: Collaborate with suppliers, freight forwarders, and internal teams to facilitate timely and accurate communication across the supply chain.
• Clerical Duties: Maintain organized records through file management, accurate data entry, and handling of correspondence and mailing tasks.
• Invoice Processing: Manage and process accounts payable invoices related to freight and logistics services, ensuring compliance with internal controls and timelines.
• Operational Support: Assist the logistics and operations teams with task management, documentation, and workflow coordination to meet shipping and delivery deadlines.
• Ad Hoc Tasks: Perform additional duties as assigned, demonstrating flexibility and a proactive approach to team support.
  
  

✔️ How will success be measured?

• Communication Skills: Effectiveness in communicating with suppliers and team members to resolve issues
• Problem-Solving Ability: The Capability to handle unexpected challenges quickly and efficiently
• Workload Management: Ability to prioritize and manage multiple tasks effectively
• Inventory Management: Accuracy in tracking stock levels and maintaining records
• Attention to Detail: Consistently produces error-free work and maintains precision in documentation
• Accountability: Demonstrates ownership of responsibilities and reliability in daily operations
  
  

🤓 Skills requirements:

• Fluency in English is essential (both written and spoken). Language skills in Mandarin are a huge bonus!
• High school diploma is required; an associate or bachelor’s degree is preferred.
• At least 6 months of logistics or related experience, with a proven record of meeting performance targets.
• Strong analytical, problem-solving, and communication skills
• Ability to work in a fast-paced environment and meet deadlines
• Proficient in Microsoft Office; ERP system familiarity is a plus
• Excellent time management and organizational skills
• High level of accountability and attention to detail
  
  

🎉🎉 About Our Offer

Here’s a summary of the benefits of working at Mous:

• Health Insurance:
  
  

We care about your well-being. Mous provides comprehensive health insurance coverage to support you and your dependents with peace of mind for life’s unexpected turns.

• Travel Allowance:
  
  

Whether it’s your daily commute or work-related travel, we provide a monthly travel allowance to make your journey to and from work smoother and more affordable.

• Long-Term Benefits:
  
  

Loyalty and commitment are greatly valued at Mous. We reward this with one month of paid leave after 5 years of service, as a token of our appreciation for your dedication.

• Competitive Compensation:
  
  

We offer a competitive starting salary that reflects your experience and the value you bring to Mous.

• Dynamic Work Culture:
  
  

Mous has fun yet focused work culture. Join a team of friendly professionals committed to fostering a high-performance, data-driven environment. Here, innovation thrives, and teamwork is paramount.

• Growth and Development Opportunities:
  
  

At Mous, we encourage you to dream big, work diligently, and actively make things happen. We support radical growth and development through new experiences, fostering an environment where innovative thinking is the norm.

• Professional Development Perks:
  
  

Professional growth is a priority at Mous. We run regular 'Mousterclasses' where teams share their expertise across the business.

• Seamless Remote Collaboration:
  
  

Working with Mous means you're an integral part of the team, no matter where in the world you are. We've streamlined communication between our global teams for efficient collaboration, ensuring you're a key participant in weekly company-wide meetings and virtual social activities (Pictionary, anyone?!).

🐭 About Our Values

We have established 3 core values, which inform and enhance the way we work. We expect anyone joining the business to embrace these values as essential parts of Mous life, and we’re looking for people who will build upon them in fresh and inspiring ways.

• Get Results
  
  

By comprehending our business plan, each person can ensure that they are taking accountability for their contribution towards it. We value strategic prioritisation, ensuring that everyone is enabled to deliver their best work. We also champion traits such as innovation, grit and resilience – we think differently and aren’t afraid to fail.

• Work Together
  
  

We value collaboration highly, recognising that there’s a lot to be learned from each other, and are always prepared to listen. We encourage regular peer feedback, readily praising great work as well as challenging one another candidly. We like to celebrate what makes us both unique and united, committing to regular IDEA initiatives and finding opportunities to support our local communities.

• Enjoy The Ride
  
  

We invite everyone at Mous to grab new opportunities and find ways to make each role their own. Things can change fast in an unpredictable industry like ours, so we always want to stay agile. And of course we don’t just work hard – we also like to let our hair down and enjoy the more social aspects of being part of our brilliant team!

🌈 About Our Commitment

Mous is an equal opportunity employer, and as a brand, we value authenticity and integrity. We strive to be different and know that if we are to create the most innovative products and deliver the best customer experience, we need to build a diverse team of individuals who can bring a variety of skills, experiences, and perspectives to the table. No matter your age, gender, sexual orientation, ethnicity, religion, or physical ability, at Mous, your individuality is celebrated.

As a D2C business and heavy user of plastics, we understand (and take very seriously) our responsibility to the planet. To stay true to our word, we've placed "Planet" firmly in our key business objectives and have formed a dedicated team, alongside our cofounders, to build an ESG plan we're proud of. Ultimately, we want to create a better world through our actions and we're doing so across our products, how we transport from A to B, and socially.