Freight broker

Role Overview:

We are looking for motivated and ambitious professionals with experience in sales, international voice processes, or logistics to join our team. This role involves building and maintaining strong client relationships, generating new business, and coordinating logistics solutions for customers in the US market.

Responsibilities:

• Initiate and conduct outbound sales calls to actively build and expand a robust portfolio of customers requiring freight services. This includes identifying potential leads, conducting needs assessments, and presenting tailored solutions to secure new business.
• Cultivate and nurture strong, long-term relationships with existing customers. Focus on ensuring high levels of customer satisfaction through consistent communication, proactive problem-solving, and a deep understanding of their evolving freight needs, thereby fostering repeat business and loyalty.
• Continuously monitor and stay abreast of the latest industry trends, shifts in market demands, and competitive activities within the freight and logistics sector. Leverage this intelligence to provide valuable insights to both internal teams and customers, and proactively identify potential opportunities for growth and service optimization.
• Skillfully negotiate freight rates with both carriers and shippers. The objective is to secure the most favorable deals for all parties involved, balancing cost-effectiveness for customers with sustainable profitability for the company and fair compensation for carriers.
• Efficiently handle and meticulously manage all necessary paperwork and documentation associated with freight transactions. This includes ensuring accuracy, compliance with regulations, and timely processing to facilitate smooth and legally sound operations.
• Actively address and effectively resolve any issues or concerns that may arise at any stage of the transportation process. This requires a proactive approach to problem identification, rapid communication, and collaborative solutions to ensure seamless and uninterrupted freight operations.

Skills & Qualifications:

* Minimum 6 months of experience in the US/international voice process.

* Background in freight brokerage or logistics is a strong plus.

* Excellent communication and negotiation skills in English.

* Willingness to work night shifts (aligned to US time zone).

* Familiarity with US geography and logistics terms is an advantage.

* Experience in Cold Calling and International sales in KPO, BPO, Logistics & any other industry is considerable

Perks & Benefits:

* Fixed Salary + performance-based incentives

* Cab facility

* Provident Fund

* Mon - Fri working (5 days )

Note : The candidate should be available for face to face round of interview.

Company Address: D91, Phase 8B, Industrial Area, Sahibzada Ajit Singh Nagar - 160055

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Leave encashment

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• International calling and sales: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Mohali, Punjab (Preferred)

Work Location: In person