French-Speaking Customer Service Advisor

Job Role

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  Handle customer interactions via calls, chats, and emails in French.

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  Resolve product or service-related issues efficiently and professionally.

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  Follow internal company procedures and performance standards.

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  Maintain polite, clear, and professional communication at all times.

Responsibilities

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  Ensure customer satisfaction and meet service quality KPIs.

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  Accurately document all customer interactions.

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  Build strong rapport with customers and offer suitable solutions or recommendations.

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  Collaborate with your team to achieve shared goals and maintain a positive work environment.

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  Participate in training and development programs.

Requirements

• French Language Level: Minimum B2 or B2+

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  English Language Level: Minimum B1

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  Education: Graduates only

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  Location: Must be able to work onsite in Smart Village, Giza

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  Excellent communication and problem-solving skills.

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  Ability to multitask and work under pressure.

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  Previous customer service experience is a plus, but not mandatory.

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  Strong teamwork and adaptability to dynamic environments.

Shifts

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  Rotational shifts (24/7), flexibility required.

Benefits

• Salary: Up to 31,000 EGP gross /month

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  Full medical and social insurance

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  Paid training provided

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  Transportation available

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  Career growth opportunities within Concentrix

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  Two days off per week

Interview Process

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  Initial Assessment – Conducted online by QuickfirmX (mandatory)

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  Final Interview – Conducted onsite at Concentrix Smart Village