Freshworks Solution Architect / Practice Lead

Experience: 8 – 12 years

Location: Pune, India (Hybrid)

Position Overview:

We are seeking a Freshworks Solution Architect / Practice Lead to drive solution design, pre-sales, and delivery excellence for our Freshworks Practice. This role will provide architectural direction, manage customer engagements, and lead the internal enablement of consultants and developers.

Key Responsibilities:

• Own end-to-end solution design for Freshservice, Freshdesk, Freshsales, and other modules.
• Collaborate with Sales and Pre-Sales for customer demos, proposals, and solution presentations.
• Guide implementation teams on best practices, integrations, and architecture decisions.
• Develop standard implementation accelerators, templates, and reusable frameworks.
• Build and mentor a strong Freshworks delivery team and oversee quality assurance.
• Engage with the Freshworks OEM team for joint go-to-market activities and solution alignment.
• Contribute to internal enablement programs and certification drives.

Required Skills:

• 8–12 years total experience; minimum 3+ years in Freshworks platform (Freshservice, Freshdesk, or Freshsales).
• Strong understanding of ITSM, CRM, and CX domains.
• Proven experience in solution design and pre-sales support.
• Hands-on experience in Freshworks configuration, API integrations, and FDP development oversight.
• Excellent stakeholder management and communication skills.
• Certifications: Freshworks Architect or Product Expert certifications highly preferred.