Front Desk

Summary

As a Front Desk Associate, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your core skills in hospitality and guest services will be essential in managing check-ins and check-outs efficiently. With hotel experience and proficiency in multi-line phone systems, you will handle guest inquiries and resolve issues promptly. Additionally, your premium skills in hospitality management and bilingual communication will enhance the guest experience, making you a vital part of our team in delivering outstanding service in a busy hotel environment.
Responsibilities/Duties

• Valid Drivers license for shuttle a must
• Possesses knowledge of all hotel services
• Greets guests courteously and registers guests into the hotel.
• Possesses knowledge of reservation and billing systems.
• Maintains and controls room inventory and availability.
• Possesses knowledge of the hotel's credit policies.
• Possesses knowledge of hotel products, rates, and special programs.
• Distributes guests' mail and packages.
• Conducts inventory of and restocks supplies.
• Completes "bucket checks" each shift.
• Completes checkout procedures for guests.
• Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.
• Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests.
• Runs a detailed shift audit by employee, and balances daily work to computers.
• Maintains neatness of front desk work area.
• Completes shift check-list.
• Performs other related duties as assigned by the General Manager, Assistant General Manager and Front Office Supervisor.

Additional Responsibilities

APPEARANCE AND GROOMING:All staff members are required to follow the guidelines set forth by the associate handbook.

LANGUAGE SKILLS:Ability to read and comprehend simple instructions, short correspondence and memos, ability to write simple correspondence, ability to effectively present one-on-one and small group situations to customers, clients, and other staff members of the organization and hospitality community.

MATHEMATICAL SKILLS: ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages and ability to apply concepts of basic algebra.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Work Location: In person