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Front Desk

About The Yard

The Yard is a premium group fitness gym focused on strength and conditioning.

We are looking for a Front of House team member who can create an exceptional first impression while guiding prospective members through their trial experience and helping convert them into long-term members.

This role sits at the center of the client experience and plays a key role in growing our community.

Responsibilities

Member & Trial Experience

  • Welcome members and trial clients with a friendly, professional presence
  • Guide new clients through the trial onboarding process
  • Assist with app setup, booking sessions, and waiver completion
  • Introduce trial clients to coaches and members of the community
  • Ensure new clients understand the class structure before sessions begin

Sales & Lead Management

  • Lead post-class conversations with trial clients and guide them toward their next step (booking another session or reviewing memberships)
  • Ensure trial clients leave with a next booking, membership, or scheduled follow-up
  • Contact new leads and enquiries to schedule trial sessions
  • Answer questions about training, schedules, and membership options

Operations

  • Manage bookings and client interactions through the CRM system
  • Track client notes and schedule follow-ups
  • Maintain a clean, organized, and welcoming front desk and lobby area

Ideal Candidate

  • Strong communication and people skills
  • Comfortable discussing memberships and guiding sales conversations
  • Organized and proactive with follow-ups
  • Passionate about health, fitness, and community
  • Reliable, professional, and detail-oriented

Preferred Qualifications

  • Experience in fitness, hospitality, or customer service
  • Experience with sales or membership-based businesses
  • Interest in fitness and training

Pay: From $20.00 per hour

Work Location: In person

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