Front Desk

About The Yard

The Yard is a premium group fitness gym focused on strength and conditioning.

We are looking for a Front of House team member who can create an exceptional first impression while guiding prospective members through their trial experience and helping convert them into long-term members.

This role sits at the center of the client experience and plays a key role in growing our community.

Responsibilities

Member & Trial Experience

• Welcome members and trial clients with a friendly, professional presence
• Guide new clients through the trial onboarding process
• Assist with app setup, booking sessions, and waiver completion
• Introduce trial clients to coaches and members of the community
• Ensure new clients understand the class structure before sessions begin

Sales & Lead Management

• Lead post-class conversations with trial clients and guide them toward their next step (booking another session or reviewing memberships)
• Ensure trial clients leave with a next booking, membership, or scheduled follow-up
• Contact new leads and enquiries to schedule trial sessions
• Answer questions about training, schedules, and membership options

Operations

• Manage bookings and client interactions through the CRM system
• Track client notes and schedule follow-ups
• Maintain a clean, organized, and welcoming front desk and lobby area

Ideal Candidate

• Strong communication and people skills
• Comfortable discussing memberships and guiding sales conversations
• Organized and proactive with follow-ups
• Passionate about health, fitness, and community
• Reliable, professional, and detail-oriented

Preferred Qualifications

• Experience in fitness, hospitality, or customer service
• Experience with sales or membership-based businesses
• Interest in fitness and training

Pay: From $20.00 per hour

Work Location: In person