Front Desk Administrator

Front Desk Administrator

24-32 hours/week

Must have own transportation to and from office location

Job Overview

We are seeking an experienced Front Desk Administrator to join a growing local roofing contractor and serve as the first point of contact for customers, prospects, vendors, and business partners. This position plays a critical role in creating a positive first impression while helping convert inquiries into scheduled appointments and qualified opportunities.

The ideal candidate must be confident on the phone, possess strong sales and customer service skills, and have experience working in the contractor or construction industry. This individual will manage incoming calls, assist with lead conversion, coordinate scheduling, pull permits, maintain customer records in CRM software, and support bookkeeping and accounting functions through QuickBooks.

We are looking for a motivated professional who is organized, detail-oriented, and capable of managing multiple responsibilities in a fast-paced environment. The successful candidate understands the importance of customer communication, follow-up, and operational efficiency. This role offers opportunities for professional growth and advancement as the company continues to expand.

Responsibilities

• Answer incoming calls and serve as the first point of contact for customers, prospects, vendors, and business partners
• Convert incoming leads into scheduled inspections, estimates, and appointments through effective phone sales and customer service
• Schedule and coordinate inspections, estimates, production schedules, and project timelines
• Pull permits and communicate with local building departments to ensure projects remain compliant and on schedule
• Maintain accurate customer, sales, and project records within JobNimbus CRM
• Manage customer communications through phone, email, text messaging, and CRM workflows
• Create and send invoices, collect payments, track accounts receivable, and assist with accounts payable
• Support bookkeeping and accounting functions using QuickBooks
• Assist with contract preparation, processing, and project documentation
• Support project managers, estimators, and field staff with administrative needs
• Organize and maintain digital and physical project files
• Monitor office supplies and assist with daily office operations

Qualifications

• Previous experience working for a roofing company, contractor, construction company, or home service business preferred
• Experience pulling permits and working with municipal permitting departments
• Strong phone sales experience with the ability to build rapport, overcome objections, and convert leads into appointments
• Experience using CRM software; JobNimbus experience preferred
• Experience with QuickBooks, invoicing, accounts receivable, accounts payable, and general bookkeeping
• Excellent verbal and written communication skills
• Strong organizational, multitasking, and time-management abilities
• Proficiency with Microsoft Office and Google Workspace
• Ability to work independently while contributing to a team environment

Preferred Skills

• Roofing industry experience
• Construction administration experience
• Customer relationship management (CRM) experience
• Bookkeeping and accounting knowledge
• Sales and lead conversion experience
• Understanding of contracts, permits, and project documentation
• Experience managing multiple projects and deadlines simultaneously

Benefits

• Competitive compensation based on experience
• Growth opportunities with industry development
• Professional, supportive, and team-oriented work environment
• Opportunity to make a direct impact on operations and customer satisfaction

Apply Today

Please submit your resume along with a brief summary of your relevant experience, including any experience with contractor administration, permitting, JobNimbus, QuickBooks, phone sales, and customer service.

Pay: $20.00 - $25.00 per hour

Benefits:

• Employee discount
• Paid time off
• Parental leave
• Professional development assistance
• Referral program

Work Location: In person