Front Desk Administrative Assistant

Job Summary

Join a client-focused CPA firm where communication, technology, teamwork, and dependability make every day run smoothly. We are seeking a friendly, organized, and dependable Front Desk Administrative Assistant to be the welcoming first point of contact for our CPA firm. In this important role, you will answer incoming phone calls, greet walk-in clients, provide excellent customer service, and support day-to-day administrative needs that help our team serve clients efficiently and professionally.

Duties

• Greet visitors, clients, and vendors with professionalism and a friendly attitude
• Manage multi-line phone systems, screen calls, and direct inquiries efficiently with professionalism and warmth
• Maintain a clean, organized front desk area and manage incoming/outgoing mail and packages
• Schedule appointments, coordinate calendars, and assist with basic office management tasks
• Assist clients with basic questions, appointment coordination, document drop-offs, and general office support
• Perform administrative tasks for a CPA firm, such as scanning, filing, organizing client documents, processing mail, preparing correspondence, and supporting seasonal workflow needs
• Coordinate with accountants and administrative team members to keep client service moving smoothly
• Help ensure confidential client information is handled carefully and responsibly

What We Are Looking For

• Strong communication skills, both on the phone and in person.
• A customer-service mindset and the ability to make clients feel welcomed and supported.
• A future forward and technology mindset, open to learning new processes and products
• Dependability, punctuality, and follow-through on assigned tasks.
• A team-oriented attitude and willingness to pitch in where needed.
• Excellent organization, attention to detail, and ability to manage multiple priorities.
• Professional discretion when working with confidential client information.
• Comfort using common office technology, including email, phones, scanners, and Microsoft Office.

Experience

• Previous receptionist, administrative assistant or customer service experience preferred
• Experience in a CPA firm, accounting office, financial office or professional services environment is a plus
• Previous office or clerical experience demonstrating strong organizational skills and attention to detail
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and computer literacy in general
• Experience with QuickBooks or similar bookkeeping software is preferred
• Excellent phone communication skills with proper phone etiquette
• Demonstrated ability to handle confidential information responsibly
• Strong typing speed along with proofreading skills for document accuracy
• Experience in customer service or client communication roles is highly desirable
• Ability to multitask efficiently in a fast-paced setting while managing time effectively

Why This Role Matters

Our front desk sets the tone for the client experience. The right person for this position will be a steady, positive presence who communicates clearly, works well with others, and can be counted on to help the office stay organized and responsive—especially during busy tax and accounting seasons.

How to Apply

If you are dependable, professional, and enjoy helping both clients and coworkers, we would love to hear from you. Please submit your resume and a brief note sharing why you would be a great fit for our team.

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person