Front Desk Agent

Key Responsibilities

• Welcome and check in guests efficiently, providing a friendly and memorable arrival experience
• Manage guest bookings, room allocations, and billing transactions accurately using the Opera system
• Promote hotel services, upgrades, and loyalty programs such as IHG One Rewards
• Handle guest inquiries, complaints, and special requests professionally to ensure satisfaction
• Maintain a strong understanding of hotel facilities, services, and local attractions to provide accurate recommendations
• Process cash, credit, and billing transactions in compliance with hotel policies
• Communicate effectively with housekeeping, concierge, and reservations teams for seamless operations
• Monitor guest feedback, act on preferences, and ensure guest expectations are exceeded
• Maintain personal grooming and appearance standards as a brand ambassador for InterContinental Hotels and Resorts

Skills Set

• Front desk operations and guest relations
• Customer service and communication
• Reservation and payment handling
• Upselling and brand promotion
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