Front Desk Agent

• Consistently offer professional, friendly and engaging service.
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
• Handle guest requests, questions and concerns effectively and promptly
• Promote a professional team environment
• Follow department policies, procedures and service standards
• Performs any and all other tasks assigned by management
• Upholds the highest standard of internal and external customer service at all times
• Take initiative to add a personalized experience

Qualifications

• Diploma or degree in hospitality management or a related field.
• Proficiency in MS Office (Excel, Word, and Outlook)
• Maximum of 1-2 year of experience in Hospitality as Front Desk Agent.
• Excellent written and verbal communication skills.
• Multi-tasking, time-management skills, and ability to prioritize tasks.
• Detail-oriented and possess a goal-setting mindset.
• Able to work well under pressure
• Must have valid QID

Job Type: Full-time