Front Desk Agent

Front Desk Agent / Stone Hill Hotel Lawrence

Responsible for providing superior service to all guests in accordance with the rules, regulations, policies, and procedures set forth by the company and brand.

The Ideal Candidate For This Position

• We are looking for enthusiastic, friendly customer service professionals.
• Prior face-to-face customer experience is a huge plus, but your attitude is more important. You must have a polished presentation with professional communication skills.
  
  

Job Description

This position is responsible for providing superior customer service at all times. You will assist guests with check-in/check-out, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, etc., as well as handle the daily accounting functions for the hotel and closing out the financial day.

Job Requirements

• Must be an outgoing, positive, friendly person.
• Must be able to work flexible shifts.
• Full-time positions available.
• Previous customer service experience preferred.
• Previous hotel experience a plus, but not required.
• You must be able to pass a thorough background check as well as be drug-free.
  
  

The Stone Hill Hotel is an Equal Opportunity Employer.

To apply, simply reply to this posting.

About KMG Hotels

About KMG Hotels:

KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, & President. Mr. Sanjay Koshiya is current Vice President & Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group & Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the “right way” takes precedence over doing it the “easy way.” We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders—namely our guests, associates and owners.