Front Desk Agent

Job Summary
Join our hospitality team as a Front Desk Agent, where your energy and enthusiasm will create memorable guest experiences from the moment they arrive. In this vital role, you will serve as the welcoming face of our hotel, managing guest check-ins and check-outs, providing exceptional customer service, and ensuring smooth daily operations. Your multitasking skills and hospitality expertise will help foster a warm, inviting environment that keeps guests returning time and again.

Schedule

*** SATURDAYS AND SUNDAYS ARE REQUIRED, PLEASE DO NOT APPLY IF YOU CANNOT WORK EVERY OTHER SATURDAY/SUNDAY.

*** IF YOU ARE A STUDENT AND ARE NOT STAYING FOR THE 7 WEEK BREAK IN SUMMER PLEASE DO NOT APPLY.

Required: If a student, must be here through the 7 week break. Hiring preferably someone who is in Rexburg through the end of the year (through December), and students who are off track for Spring semester or online.

This position will range between 16-32 hours a week. Average and most common hours per week will be 24 hours, 16 on select few slow weeks, and 32+ on busy weeks.

Must be available for shifts 7am-3pm, 3pm-11pm and 5pm-9pm.

Pay

Starting pay is $12.00 an hour. After 60-90 days have been completed and performance evaluated, pay will increase to $13.00 an hour. Continued raises possible based on performance.

Duties

• Greet guests warmly upon arrival, ensuring a positive first impression and smooth check-in process
• Handle guest inquiries via phone and in person with professionalism and courtesy, utilizing multi-line phone systems and excellent phone etiquette
• Manage reservations, cancellations, and modifications efficiently using hotel management software
• Provide detailed information about hotel amenities, local attractions, and services to enhance guest experience
• Coordinate with housekeeping, maintenance, and other departments to address guest requests promptly and effectively
• Conduct night audits when scheduled, balancing accounts and preparing reports to ensure financial accuracy
• Assist with guest relations by resolving issues swiftly and professionally to ensure maximum satisfaction

Skills

• Strong customer service orientation with excellent communication skills
• Ability to stand for long periods of time
• Exceptional phone etiquette and professional demeanor in all interactions
• Ability to problem solve and offer quick solutions

This role is perfect for motivated individuals passionate about hospitality who thrive in fast-paced environments. If you have hotel experience, enjoy engaging with people from all walks of life, and are eager to grow your career in hospitality management, we want to hear from you!

Pay: From $12.00 per hour

Work Location: In person