Front Desk Agent

The Front Desk Agent serves as the first point of contact for guests, playing a key role in creating a positive and welcoming experience from arrival to departure. This position directly influences guest satisfaction, brand perception, and overall operational efficiency through professional service

How You'll Shape the Experience & Future

• Greet and welcome guests in a warm and professional manner, setting the tone for an exceptional stay.
• Manage check-ins and check-outs accurately, ensuring seamless transactions and proper guest record management.
• Respond promptly to guest inquiries via phone and in person, offering information about hotel amenities and local attractions.
• Process reservations, payments, and room assignments while maintaining accuracy and confidentiality.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrival and guest needs are met quickly.
• Address and resolve guest concerns with professionalism and empathy to ensure a positive outcome.
• Maintain a clean, organized, and professional front desk area that reflects the hotel’s standards of excellence.
• Provide concierge support by recommending dining, entertainment, and transportation options.
• Adhere to all hotel policies, safety, and security procedures.
• Ability to perform job-related physical activities, including standing or sitting for extended periods, lifting and carrying items as needed, and performing movements such as bending, twisting, and reaching to effectively complete duties.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

Key Strengths for Success

• Exceptional interpersonal and communication skills.
• High attention to detail and accuracy in handling guest records and financial transactions.
• Strong multitasking and problem-solving abilities in a fast-paced environment.
• Customer-focused mindset with a professional and approachable demeanor.
• Collaborative attitude and ability to work effectively with other departments.
• Adaptability to flexible scheduling, including weekends and holidays.

Professional Experience

• Previous experience in hospitality, customer service, or a front desk role preferred.
• Proficiency in Microsoft Office; experience with property management systems (PMS) is a plus.
• Demonstrated success in providing high-quality guest service in a dynamic environment.

ACADEMIC BACKGROUND

• High school diploma or equivalent required.
• Coursework or degree in hospitality management or a related field preferred.

Why Choose the Westin La Paloma?

Joining our team means more than just clocking in; it’s about being part of a community that values wellness and balance. Enjoy the perks of working at a top-tier resort, including:

• Generous medical, dental, and vision benefits available from your first month.
• Comprehensive disability and life insurance.
• Participation in our 401(k) plan with company matching to build your future.
• Exclusive employee discounts and rewards.
• Paid vacation and sick leave to support your well-being.

At The Westin La Paloma, we celebrate diversity and are committed to creating an inclusive environment for all employees. We believe in equal opportunity for all, ensuring that all employment decisions are based on qualifications, merit, and business needs.

Ready to Shape the Future of Hospitality?

Your journey with The Westin La Paloma is not just about what we need—it's about what you bring, and in return, what you can expect from us. You’ll be part of a team that works together to deliver an unparalleled guest experience in one of the most beautiful settings in the country. Are you ready to make a difference? We can’t wait to meet you.