Front Desk Agent

Staybridge Suites Ann Arbor
Join our dynamic hospitality team as a Front Desk Agent, where your energy and enthusiasm will create memorable guest experiences from the moment they arrive. In this vital role, you will serve as the welcoming face of our hotel, managing guest check-ins and check-outs, providing exceptional customer service, and ensuring smooth operations at the front desk. Your proactive approach and hospitality expertise will help foster a warm, inviting atmosphere that keeps guests returning time and again. This paid position offers an exciting opportunity to develop your skills in hotel management while delivering top-tier guest services in a vibrant resort environment.

Duties

• Greet guests warmly upon arrival, ensuring a positive first impression through friendly and professional interactions
• Manage guest check-in and check-out processes efficiently using multi-line phone systems and hotel management software
• Handle guest inquiries, requests, and complaints with patience and professionalism, providing solutions that exceed expectations
• Coordinate reservations, cancellations, and room assignments to optimize occupancy and guest satisfaction
• Conduct night audits to reconcile daily financial transactions, ensuring accuracy and compliance with hotel policies
• Maintain detailed records of guest interactions, special requests, and incident reports for seamless service delivery
• Assist with guest relations by offering local information, amenities details, and personalized recommendations to enhance their stay

Requirements

• Proven experience in hospitality management or hotel front desk operations; hotel experience is highly preferred
• Strong customer service skills with a focus on guest satisfaction and relationship building
• Multilingual or bilingual abilities to communicate effectively with diverse guests are a significant advantage
• Knowledge of hotel management systems and multi-line phone systems for efficient communication
• Familiarity with night audit procedures and basic accounting practices within a hospitality setting
• Excellent phone etiquette and the ability to handle high-volume calls professionally
• Passion for hospitality management, guest services, and creating welcoming environments in resort or hotel settings

Embark on a rewarding career where your enthusiasm makes every guest’s stay extraordinary! We’re dedicated to supporting your growth in the hospitality industry by providing a lively work environment filled with opportunities to shine.

Pay: $16.00 - $17.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person