Front Desk Agent

Job Summary:

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!

Benefits:

• MEC Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance Standard
• Paid Holiday for Full Time/Part Time – Upon hire
• Paid Time Off for Full Time/Part Time – 6 Months of Service
• Nationwide Employee Stay Discounts for Hotel Brand

Responsibilities:

• Greet and assist guests during arrival and departure
• Process payments and issue room keys
• Respond promptly to guest questions and concerns
• Coordinate with housekeeping and maintenance
• Maintain accurate reservation records

REQUIREMENTS

• High school diploma or equivalent, 1+ year of customer service experience preferred, Comfortable using hotel reservation software
• Ability to understand and follow directions
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve
• Able to stand for long periods and work weekends

Oxford Hotel Group, LLC dba Fairfield by Marriott in Oxford, OH, located next to Yager Stadium - home of the Miami RedHawks. The property is located minutes from Miami University's campus. Fairfield by Marriott offers the perfect home base, with easy access to Miami University, Historic Uptown Oxford, and local shops. Dora Hospitality offers a great working environment and was voted Best Hospitality Company to work for by Randy Starr and 5 Starr Engagement.