Front Desk Agent

Job Summary
We are seeking a professional and friendly as the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience. This position requires strong communication skills, attention to detail, and a passion for hospitality.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently.
• Respond promptly to guest inquiries via phone, email, or in person, providing accurate information about hotel services and local attractions.
• Manage reservations, cancellations, and modifications using the hotel management system.
• Handle guest requests, complaints, and feedback professionally, ensuring guest satisfaction at all times.
• Maintain a tidy and organized front desk area, ensuring all promotional materials are up-to-date.
• Coordinate with housekeeping and maintenance teams to address guest needs promptly.
• Uphold high standards of phone etiquette when communicating with guests and vendors.
• Assist with administrative tasks such as billing, processing payments, and maintaining guest records.
• Be flexible to assist where needed as being a team player

Skills

• Excellent communication skills in English
• Strong organizational skills with attention to detail.
• Proficiency in using hotel management software and MS Office applications.
• Demonstrated ability to handle multiple tasks efficiently in a fast-paced environment.
• Exceptional customer service skills with a friendly and approachable demeanour.
• Strong guest relations skills with an emphasis on customer service excellence.
• Proficient phone etiquette to handle incoming calls effectively and create reservations to maximize profit.
• Familiarity with PEP is advantageous but not required.
• A passion for hospitality and a commitment to creating memorable experiences for guests.

Join us as we strive to provide outstanding service in a dynamic environment where your contributions will be valued!

Pay: $14.00 - $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Life insurance
• Vision insurance

Work Location: In person