Front Desk Agent

Front Desk Agent| Where Every Check-In Feels Like Belonging

At The Compton, the front desk is more than a check-in point—it’s the first chapter of every guest’s story. As a Front Desk Agent, you’ll be one of the first people our guests meet, setting the tone with a warm welcome, attentive service, and genuine care. From check-in to check-out, you’ll ensure every guest feels at home in the Ozarks.

What You’ll Do

• Welcome guests and guide them through the check-in/check-out process with ease and professionalism.

• Confirm reservations, process payments, and issue room keys while answering questions about the hotel and local area.

• Assist with guest inquiries, from directions and dining suggestions to transportation and entertainment.

• Provide concierge-style support, helping guests discover what makes Bentonville special.

• Resolve guest concerns with patience and care, ensuring a smooth and positive experience.

• Promote hotel services, amenities, and programs to enhance each stay.

• Safely handle guest valuables, lost and found items, and follow all hotel security standards.

• Maintain accurate records of guest accounts and room status.

• Assist with guest luggage

• Assist with parking and securing guest vehicles

What We’re Looking For

• High school diploma or equivalent.

• Strong customer service skills, with a warm and professional demeanor.

• Flexible availability—including evenings, weekends, and holidays.

• Previous hospitality or front desk experience is a plus but not required.

• Strong multitasking, communication, and teamwork skills.

• Physically able to lift up to 30 lbs and stand for long periods.

Why The Compton
Here, you’re not just checking guests in—you’re welcoming them into our community. Every interaction is an opportunity to connect, share the spirit of the Ozarks, and create experiences guests will remember long after they leave.

Job Type: Full-Time Non-Exempt

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.

We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.