Front Desk Agent

Job Overview

We are looking for a friendly dependable Front Desk Agent to be the face of our hotel. Youll be the first and last impression for our guests, and your goal is to make every interaction count!

What youll do:

• Welcome and check in guests with a warm and professional attitude.
• Handle reservations, cancellations, and room assignments using hotel property managment systems
• Answer guest inquires and solve complaints in a timely, solution-focused manner
• Process payments and maintain accuate cash handling procedures.
• Communicate with housekeeping and other departments to fulfill guest needs.
• Follow all Hilton Brand Standards and Hotel Policies.

Work Location: In person