Front Desk Agent

PleaseJob Summary
We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will manage guest check-ins and check-outs, handle reservations, and address any inquiries or concerns to enhance the guest experience.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage the check-in and check-out process efficiently.
• Handle reservations, cancellations, and modifications through phone systems and in-person requests.
• Provide information about hotel amenities, services, and local attractions to enhance guest relations.
• Address guest inquiries or concerns promptly and professionally to ensure satisfaction.
• Maintain accurate records of guest information and transactions in the hotel management system.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Uphold hotel policies and procedures while maintaining a high standard of hospitality.

Experience

• Previous experience in customer service or hospitality management is preferred.
• Familiarity with front desk operations in a hotel setting is advantageous.
• Strong phone etiquette skills to effectively communicate with guests over the phone.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Excellent interpersonal skills to foster positive guest relations and teamwork within the hotel staff.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!

*** Premuim Pay is for overnight shift only

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person