Front Desk Agent

Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional service and ensuring a positive experience from check-in to check-out. This role requires strong communication skills, attention to detail, and a commitment to guest satisfaction.

Duties

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Manage the check-in and check-out process efficiently, ensuring all guest information is accurately recorded.
• Handle guest inquiries, requests, and complaints in a timely and professional manner.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Process reservations through phone systems and online platforms while ensuring accuracy in bookings.
• Conduct night audits as required, balancing accounts and preparing reports for management.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
• Uphold hotel policies and procedures while maintaining a welcoming environment for all guests.

Experience

• Previous hotel experience is preferred but not mandatory.
• Strong guest services skills with an emphasis on phone etiquette and front desk operations.
• Familiarity with night audit procedures is a plus.
• Bilingual candidates are encouraged to apply as it enhances guest communication.
• Proficiency in using phone systems and managing multiple tasks simultaneously is essential.

Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: $14.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• East Stroudsburg, PA 18301 (Required)

Ability to Relocate:

• East Stroudsburg, PA 18301: Relocate before starting work (Preferred)

Work Location: In person