Front Desk Agent

Engage Hospitality LLC, a fast-growing management company, is seeking Front Desk Agents position at Holiday Inn express and suites Santa Clara. The ideal candidate is organized, self-motivated, a strong team player, and passionate about the hospitality industry. Major responsibilities include:

• Greeting and registering the guest by providing exceptional guest service during their stay and settling the guest's reservations upon completion of their stay.
• Handle all arrivals, registrations, credit approvals, room assignments, and verifications of the number of nights and rates.
• Maintain and count cash turnover to ensure an accurate cash balance before turning it over to the upcoming shift.
• Assist with hotel reservations to maximize room revenue and occupancy.
• Establish and maintain professional relationships and communication with all hotel departments to ensure maximum cooperation, productivity, morale, and guest service.
• Answer guest questions regarding local areas and be able to give proper directions to these areas.
• Handle guest issues, complaints, and requests and pro-actively resolve them in a manner satisfactory to both the guest and the hotel.
• Actively participate in achieving a safe work environment.
• Perform other related duties as instructed by supervisors.

Qualifications:

• High school degree; college degree a plus.
• A minimum of 1 year of customer service* experience.
• Excellent communication and interpersonal skills.
• Proficient computer skills.
• Ability to multi-task and problem solve.
• Knowledge of the San Jose area and Silicon Valley.
• Ability to work a flexible schedule based on business needs.

Physical Requirements:

• Ability to stand for long periods (which may include an entire shift).

Pay: $20.00 per hour

People with a criminal record are encouraged to apply

Work Location: In person