Front Desk Agent Boutique Hotel

Job Overview
The Inn at Moss Landing Point, a charming boutique hotel nestled in the heart of Moss Landing, is seeking a personable and professional Front Desk Clerk to join our team. This role is perfect for someone passionate about hospitality and delivering exceptional guest experiences.

Responsibilities

• Welcome and assist guests with check-in and check-out processes.
• Manage reservations, cancellations, and room assignments.
• Answer phone calls and respond to guest inquiries about the hotel and local attractions.
• Handle guest concerns or complaints in a courteous and timely manner.
• Process payments and maintain accurate records.
• Ensure the front desk and lobby area remain clean and organized.
• Assist with hotel laundry operations at times.

Skills

• Proven experience in hospitality management or hotel front desk operations
• Multilingual or bilingual abilities to serve a diverse international clientele effectively
• Strong customer service skills with a focus on guest satisfaction and problem resolution
• Knowledge of hotel management systems and multi-line phone systems
• Excellent communication skills with professional phone etiquette
• Experience working in resort or boutique hotel environments is highly desirable
• Passion for hospitality, guest relations, and creating welcoming atmospheres

Pay: $16.90 - $20.00 per hour

Benefits:

• 401(k)

Work Location: In person