Front Desk Agent – Female (Luxury Hotel Industry)

We are seeking a highly motivated and guest-focused Front Desk Agent (Female) to join a luxury hotel in Qatar. As the first point of contact for our guests, this role is essential in delivering exceptional service and creating memorable experiences. The ideal candidate will demonstrate excellent communication skills, professionalism, and a warm, welcoming demeanor.

Key Responsibilities:

• Welcome and assist guests with a friendly and professional approach, ensuring smooth and efficient check-in and check-out procedures.
• Manage room reservations, cancellations, and modifications accurately using the hotel’s property management system.
• Respond promptly and courteously to guest inquiries, requests, and concerns to ensure high levels of satisfaction.
• Coordinate closely with housekeeping and maintenance teams to ensure room readiness and address guest needs.
• Handle guest billing and payment transactions efficiently, including cash handling, credit card processing, and end-of-shift reconciliation.
• Maintain accurate records of guest interactions, special requests, and feedback in line with hotel policies.
• Ensure the front desk and lobby areas are consistently clean, organized, and welcoming.
• Promote hotel services, facilities, and local attractions to enhance the overall guest experience.
• Follow all safety, security, and emergency procedures as required.
• Handle guest information with strict confidentiality and professionalism.

Qualifications, Experience & Skills:

• High school diploma or equivalent required; a diploma or certification in Hospitality or Hotel Management is an advantage.
• Minimum of 3+ years’ experience as a Front Desk Agent in a luxury hotel environment.
• Strong working knowledge of hotel reservation systems such as Opera, Fidelio, or Cloudbeds.
• Excellent communication and interpersonal skills with a strong guest-centric mindset.
• Professional appearance and behavior with strong organizational and multitasking abilities.
• Flexibility to work weekends, public holidays, and night shifts.
• Proficiency in Microsoft Office and basic administrative tools.
• Must be locally available in Qatar with a valid visa and QID.

Benefits:

• Competitive salary package
• Employer-provided accommodation, meals, and transportation

Job Types: Full-time, Permanent

Pay: QAR2,750.00 per month

Education:

• Diploma (Preferred)

Experience:

• Front Desk Agent in luxury hotels in GCC: 3 years (Required)

Language:

• English (Required)

Location:

• Doha (Required)