Front Desk Agent – Female (Luxury Hotel Industy)

We are seeking a highly motivated and customer-focused Front Desk Agent
(Female) to join a luxury hotel in Qatar. As the first point of contact for our guests, you will play a vital role in delivering exceptional service and creating memorable guest experiences. The ideal candidate will have excellent communication skills, and a warm, professional demeanor.

Key Responsibilities:

• Welcome and greet all guests with a friendly, professional demeanor, ensuring seamless check-in and check-out procedures.
• Handle room reservations, cancellations, and modifications accurately using the hotel’s property management system.
• Respond promptly and courteously to guest inquiries, concerns, and service requests to ensure complete guest satisfaction.
• Coordinate with housekeeping and maintenance teams to guarantee room readiness and address guest needs.
• Manage guest billing and payment transactions efficiently, including cash handling, credit card processing, and end-of-shift reconciliation.
• Maintain detailed records of guest interactions, special requests, and complaints in accordance with hotel policies.
• Ensure the front desk and lobby areas are clean, organized, and welcoming at all times.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Follow all safety, security, and emergency procedures as required.
• Handle guest information confidentially and professionally.

Qualifications, Experience & Skills:

• High school diploma or equivalent required; diploma or certification in hospitality or hotel management is a plus.
• 2–3 years of front desk experience in luxury hotels is required.
• Strong working knowledge of hotel reservation systems (e.g., Opera, Fidelio, Cloudbeds, etc.).
• Excellent communication and interpersonal skills with a guest-centric approach.
• Professional appearance and conduct with strong organizational and multitasking abilities.
• Ability to work flexible hours, including weekends, holidays, and night shifts.
• Proficiency in Microsoft Office and basic administrative tools.
• Locally available in Qatar with a valid visa and QID.

Benefits:

• Competitive salary package.
• Company-provided accommodation, meals, and transportation (if applicable).
• Opportunities for professional growth in a luxury hospitality environment.

Job Types: Full-time, Permanent

Pay: Up to QAR2,750.00 per month

Education:

• Diploma (Preferred)

Experience:

• Front Desk Agent: 2 years (Required)

Language:

• English (Required)

Location:

• Doha (Required)