Front Desk Agent - Guest Services

Your Hospitality Career Starts Here – Join the Front Desk Dream Team at Fairfield Inn Huntsville! Be the Smile That Starts Every Great Stay – Now Hiring Guest Service Superstars! Love People? Thrive on Energy? Fairfield Inn Huntsville Wants You at the Front Desk!

Perks

Marriott employee rates

We currently have an opening for a Guest Service Representative. Dynamic individuals who are team players and are looking to join a positive environment are encouraged to apply.

Key attributes and responsibilities of the position include:

 Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism

 Demonstrates good communication skills and helps ensure optimum communication between all guests, all shifts, departments, and management

 Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements and company standards

 Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift

 Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages

 Observes safe cash handling procedures required by company policy and is responsible for the cash drawer, cash, and credit card information transactions for the shift

 Takes and records advance reservations accurately and confirms requests

 Maintains a clean and organized lobby and front desk area including restocking coffee and amenities Qualifications:

 Experience in other hotels or a comparable service industry dealing with customers

 Prior PMS system experience a plus!