Front Desk Agent - Weekend Position

Front Desk Agent – Hotel (Weekend Position)

Position Summary:
We are seeking a reliable and customer-focused Front Desk Agent to join our team. This role is responsible for providing excellent guest service, managing check-ins and check-outs, and ensuring a smooth and welcoming experience for all guests. Prior hospitality or customer service experience is preferred.

Schedule:

• Weekends only (Saturday & Sunday)
• Shifts available: 7 AM – 3 PM or 3 PM – 11 PM

Key Responsibilities:

• Greet guests in a friendly and professional manner
• Perform guest check-in and check-out efficiently
• Handle reservations, cancellations, and room assignments
• Respond to guest inquiries and resolve complaints promptly
• Process payments and maintain accurate records
• Communicate effectively with housekeeping, maintenance, and other departments
• Follow all hotel policies and procedures
• Maintain a clean and organized front desk area

Qualifications:

• High school diploma or equivalent
• Prior hospitality or customer service experience preferred
• Basic computer skills (email, data entry, reservation systems)
• Strong communication and multitasking abilities
• Professional demeanor and problem-solving skills

Pay: $15.25 - $16.25 per hour

Benefits:

• Employee discount

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Ability to Commute:

• Oxon Hill, MD 20745 (Preferred)

Work Location: In person