Front Desk Agent(FT) 2nd shift/Overnight

"We are seeking a dedicated and customer-focused Hotel Front Desk Agent to deliver exceptional guest experiences and ensure efficient front desk operations. This role is pivotal in managing guest registrations, reservations, and providing comprehensive information regarding hotel accommodations and services. The ideal candidate will possess a strong aptitude for customer service and demonstrated experience within the hospitality sector, contributing to a seamless and memorable guest stay."

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software is a plus but not required.
• Understanding of how travel planning websites operate, like Booking, Expedia, TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Employee Incentives

Join our dynamic team and contribute to a culture of appreciation and professional growth. We are committed to recognizing our team's contributions through monthly celebrations and a robust incentive program that rewards service excellence and guest commendations. We also offer a sign-on bonus and referral bonuses to support our team's expansion. If you are a motivated individual seeking a fulfilling career, we invite you to apply.

Pay: $13.00 - $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Referral program

Ability to Commute:

• Archdale, NC 27263 (Preferred)

Ability to Relocate:

• Archdale, NC 27263: Relocate before starting work (Required)

Work Location: In person