Front Desk Agent/Night Auditor

Job Summary
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our team at a vibrant hotel. This role is essential in providing exceptional customer service and ensuring the smooth operation of the front desk during night shifts. The ideal candidate will have a background in hospitality management, possess strong communication skills, and be able to handle various guest inquiries efficiently.

Responsibilities

• Greet guests warmly upon arrival and provide excellent customer service throughout their stay.
• Manage front desk operations, including check-ins and check-outs, while maintaining accurate guest records.
• Conduct night audits to ensure all financial transactions are balanced and accurately recorded.
• Handle guest inquiries, complaints, and requests promptly and professionally.
• Operate multi-line phone systems to manage incoming calls and assist guests with reservations or information.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Maintain a clean and organized front desk area, ensuring all materials are stocked and available for guests.
• Assist with administrative tasks as needed, including filing reports and managing correspondence.

Requirements

• Previous experience in hotel management or a similar hospitality role is preferred.
• Strong customer service skills with a focus on guest relations and satisfaction.
• Proficiency in night audit procedures is highly desirable.
• Ability to communicate effectively in multiple languages; bilingual or multilingual candidates are encouraged to apply.
• Familiarity with front desk operations, including handling reservations and using hotel management software.
• Excellent phone etiquette and experience with multi-line phone systems.
• Strong attention to detail and ability to work independently during night shifts.
• A passion for hospitality and creating memorable experiences for guests is essential. Join our team as a Front Desk Clerk/Night Auditor where you will play a vital role in ensuring our guests have an enjoyable stay while contributing to the overall success of our hotel!

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Employee discount

Work Location: In person