Front Desk Associate

Job Overview
We are seeking an energetic and dedicated Front Desk Associate to serve as the welcoming face of our gymnastics facility. In this role, you will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. Your enthusiasm and professionalism will set the tone for a memorable guest experience. Shift would be Monday - Friday, 3pm until 7pm most weeks. There could be opportunities to assist on some weekends for additional hours.

Responsibilities

• Greet guests upon arrival and assist with check-in procedures
• Manage phone calls, voicemails and emails with professionalism
• Handle inquiries, requests, and complaints with a positive attitude
• Maintain accurate records of classes, cancellations, outstanding balances and customers information using iClass management software (training to be provided)
• Coordinate with staff on organization and assist with cleaning

Skills

• Must have excellent customer service skills, ability to communicate professionally
• Be adept at using a computer and programs such as Word and Excel
• Working well with others and helping to foster a safe environment for students

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Expected hours: 25 per week

Benefits:

• Employee discount

Ability to Commute:

• Medford, MA 02155 (Required)

Work Location: In person