Beauty Salon Receptionist (female, local-hire, with beauty salon experience only)

The responsibilities include BUT are not limited to the following:

• Ensure and maintain the cleanliness and orderliness of the reception area.
• Always maintain excellent grooming standards to reflect Maison de Joelle Group’s image.
• Ensure communications ethics particularly while talking on the phone with the clients.
• Maintain good customer service for welcoming, leave taking, customer retention, retaining client details, customer complaints & line ups.
• Prepare daily report of income and report to the Salon Manager.
• Ensure all the printing materials are available in the salon.
• Keep track of the timing of performing a service by technicians.
• Ensure that our telephone and printer are working properly.
• Handling guests’ needs while maintaining a professional and pleasant manner.
• Ensure clients feel welcome when they arrive for their appointments.
• Acquire and maintain an excellent working knowledge of the computer & booking system.
• Handle customer complaints in an efficient manner & escalate to salon manager when necessary.
• Perform other job-related duties as directed.
• Responsible for the cash sales in salon.
• Promote, upsell & cross-sell products and services.
• Explain products, services and treatments to clients and assist them with determining their individual needs.
• Answer calls as well as assist customers who have specific inquiries.
• Follow-up or check clients' appointments.
• Reporting to the Salon Manager.
• Job description may change as per the Management's discretion.

Job Type: Full-time

Experience:

• beauty salon: 1 year (Required)