Front Desk Associate

Job Description

Front Desk Associate

Summary: Coordinate and monitor incoming and outgoing shipment activities.

Responsibilities and Job Duties

• Answers telephone calls
• Responds to customer e-mails
• Attend to customers inquiries regarding their shipment arrivals
• Make calls to verify shipment arrivals are ready for pick-up
• Data Entry, tracking of shipments on the system
• Print delivery orders and update CFS file
• Prepare and print labels
• Organizes and maintains shipping documentation files
• Coordinate cargo releases to customers and ask for payments
• Files and scans documents on a daily basis
• Responsible in upkeeping the front desk area and breakroom
• Morning shift and afternoon routine would be cleaning up the kitchen area, hallways and reception.
• Daily Assistance of customers on site with shipping inquiries
• Performs other administrative duties as assigned

Yuejie is an Equal Opportunity Employer

Qualifications

• Proficient in English with strong communication skills
• Experience in customer support and client services
• Skilled in data entry and phone etiquette
• Familiarity with Microsoft Office and computer skills
• Flexible Schedule
• Multilingual or bilingual abilities are a plus
• Previous experience in a call center environment is preferred

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person