Front Desk Associate

Job Summary
We are seeking a reliable and friendly Front Desk Agent to join our hotel team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and the ability to handle various tasks efficiently in a fast-paced environment.

Duties

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Manage check-in and check-out procedures, including processing payments and issuing room keys.
• Handle guest inquiries and resolve any issues or complaints promptly, maintaining high standards of guest relations.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Operate phone, emails and key systems to manage incoming calls and reservations.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction and room readiness.
• Managing reservations through property management system, ensuring accuracy in bookings.
• Demonstrate team work alongside Property Management and Front Desk Associates.

Experience

• Previous experience in hotel and front desk operations.
• Strong customer service skills with a focus on hospitality excellence.
• Bilingual abilities are desirable.
• Familiarity with Property Management System, OpenHotels is a plus.
• Proficiency in phone etiquette while managing reservations and inquiries is essential.
• A background in guest services within hotels.
• Being cooperative in a team environment and comfortable working independently.

Requirements

• Must have your own, reliable transportation
• Must be able to sit at a desk for an extended period of time
• Must be able to walk up and down 2 flights of stairs throughout shift
• Must be able to lift a minimum of 10 lbs.
• Must be able to drive safely when dark outside
• A background check will be performed before hired
• Second shift availability 3pm-8pm
• Weekend availability

Language:

• English (Required)

Location:

• Belleair Beach, FL 33786 (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Belleair Beach, FL 33786 (Required)

Work Location: In person