Front Desk Associate

Job Summary
We are seeking an energetic and dedicated Front Desk Associate to be the welcoming face of our hospitality establishment. In this vital role, you will deliver exceptional guest experiences by managing front desk operations, providing outstanding customer service, and ensuring smooth daily functions. Your enthusiasm and professionalism will set the tone for guests’ entire stay, fostering a warm and inviting environment that encourages repeat visits and positive reviews. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a dynamic, guest-focused setting.

Responsibilities

• Greet guests warmly upon arrival, providing a friendly and professional first impression
• Manage check-in and check-out procedures efficiently using hotel management software
• Handle guest inquiries via phone and in person with excellent phone etiquette and multi-line phone system skills
• Coordinate reservations, cancellations, and modifications with accuracy and attention to detail
• Assist guests with concierge services, including local recommendations, amenities, and special requests
• Maintain guest relations by addressing concerns promptly and professionally to ensure satisfaction
• Support night audit procedures when required, including balancing accounts and preparing reports
• Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are met seamlessly

Requirements

• Proven experience in hospitality management or hotel front desk operations preferred
• Strong customer service skills with a passion for guest relations and hospitality excellence
• Bilingual or multilingual abilities highly desirable to serve diverse clientele effectively
• Familiarity with hotel software and multi-line phone systems
• Knowledge of resort or hotel environments, including guest services procedures
• Excellent communication skills, including professional phone etiquette
• Ability to handle multiple tasks efficiently in a fast-paced setting
• Previous experience in night audit or front desk roles is a plus but not mandatory

Join our team as a Front Desk Associate where your enthusiasm fuels memorable guest experiences! We value energetic professionals committed to delivering top-tier hospitality while growing their careers in a vibrant environment. This is a paid opportunity designed for individuals eager to make a positive impact through exceptional service.

Pay: From $17.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person